Mission Statement

The mission of the Student Health Service is to promote the health and wellbeing of students of the University of Pennsylvania.

The Student Health Service provides quality health care that is accessible, affordable, culturally sensitive and student-focused. The Student Health Service supports the academic mission of the University of Pennsylvania through teaching, mentoring, research and leadership.

Diversity & Inclusion Statement

The University of Pennsylvania Student Health Service (SHS) values diversity and welcomes students and patients from diverse backgrounds. SHS does not discriminate on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status or any other legally protected class status in its services or in its employment practices.

Student Access

All full-time students can be seen in Student Health regardless of their insurance coverage. All full time students are charged a Clinical Fee which allows them access to SHS.Part-time students may elect to pay the clinical fee in order to be seen.

If you are an ELP, student please click here.

Students can make an appointment online though travel appointments should be scheduled by phone.

Students can make an appointment by phone at (215) 746-3535, select option 2.

NOTE:  SHS is located on the 1st floor of the building at 3535 Market Street.  You will need to use the elevator as we are not accessible to students via the stairs. For more information on how to get to us, go here.

Checking in for an appointment:
If you already have an appointment, you can check in at the computer kiosk or check-in with the front-desk receptionist. Please bring your Penn card and arrive 10-15 minutes before your scheduled appointment to ensure you will be seen on time.

Medical Records

Your health care is your business. We understand that information about you and your health is very personal and therefore we are committed to protecting this medical information as required by law. We create a record of the care and services you receive from the Student Health Service (SHS). This record is necessary to provide you with high quality care and to ensure we are in compliance with State and Federal laws. Please view our Notice of Privacy Practices. If you are graduating, please consider requesting a copy of your Medical Records.

Advance Directives

Patients holding advance directives may ask that a copy of a properly executed Living Will, Health Care Power of Attorney, and other Advance Health Care Directive be included in their electronic medical record. In the event of a life-threatening emergency, Student Health Service will honor the patient’s wishes with regard the Advance Directive by conveying these wishes to the medical provider delivering the emergency & post-emergency care.

A patient may designate a Health Care Agent to make health and personal care decisions on behalf of the patient in the event that the patient cannot make the decision independently. Examples of health care agents include a spouse, domestic partner, parent, or other trusted person who understands the patient’s health and personal care wishes. Designation of a health care agent can be included in an Advance Health Care Directive.

Prescription Renewals

If your prescription is running low and you have no refills left, please contact SHS directly to request a new prescription. We do not respond to faxes from pharmacies asking for new prescriptions because in our experience, such requests have often been inaccurate. Therefore, if you have zero refills left and need a renewal of a prescription that you previously received at our office, please call us or send your provider a secure message through our patient portal. Depending on the drug you are asking for, you might be asked to make an appointment, but in many cases we can assist without that extra step. If you are requesting a drug that was not prescribed by SHS, please make an appointment and bring your old prescription.

Patient Education

The following is a list of information that will help you be a more informed healthcare consumer:

How to read your Prescription

Patient Information

The following is a list of links on our website that will help you get better acquainted with Student Health Services and all that we do!
What are my PATIENT RIGHTS AND RESPONSIBILITIES: http://www.vpul.upenn.edu/shs_/rightsrespons.php
What you need to know about our IMMUNIZATION REQUIREMENTS: http://www.vpul.upenn.edu/shs/immreq.php
What you need to know about INSURANCE: www.vpul.upenn.edu/shs/insurance.php
What to do IN CASE OF EMERGENCY: www.vpul.upenn.edu/shs/emergency.php
Requesting INSURANCE REIMBURSEMENT for SHS services: http://www.vpul.upenn.edu/shs/files/Reimbursement_Instructions.pdf