Phone: 215.746.3535 (main office line, 24/7). The automated menu lists all available options including making an appointment, getting in touch with various offices within SHS (like insurance and immunization compliance), contacting the administration, addressing urgent medical issues, and requesting medication refills.
Online Appointment Scheduling: Bypass the phone system and go directly to the web! Click on “Schedule an Appointment” in our main menu for detailed instructions, access the on-line portal directly at http://shs.upenn.edu/ (PennKey login required)
If the office is closed and you have an urgent medical issue please call 215.746.3535 and press option 1. Let the operator know you need to speak to the Student Health provider on call. In a true medical emergency, call 9-1-1 (or 5-1-1 from campus phones).
Billing issues or concerns: email@example.com.
Complaints or Other Concerns: If you have any comments about your care, patient safety, or discrimination concerns, please notify Student Health Service Administration at 215-746-3535 or firstname.lastname@example.org. If SHS Administration cannot adequately respond to your concerns, you may contact the Chief Operating Officer, Erika Gross at 215-746-9355. If you have continuing concerns, you may contact The Joint Commission at www.jointcommission.org or email@example.com. Questions or complaints about Penn’s Nondiscrimination Policy should be directed to the Office of Affirmative Action and Equal Opportunity Programs, Sansom Place East, 3600 Chestnut Street, Suite 228, Philadelphia, PA 19104-6106 or by phone, at (215) 898-6993 (Voice) or (215) 898-7803 (TDD).
MEDIA INQUIRIES: Reporters/journalists should not contact SHS directly. For all media inquiries, contact the Chief Operation Officer, Erika Gross at 215-746-9355. Press photos at SHS are not allowed without prior appointment and approval. Please visit www.vpul.upenn.edu/media.php for contact and additional information.
Student Health Service
3535 Market Street (36th and Market)
Suite 100 (floor 1)
Philadelphia, PA 19104
SHS is 2 traffic lights north of the Penn Bookstore. We are accessible via public transportation, including the 34th and Market stop on the Market-Frankford Subway (the “El”) and the 36th and Sansom stop on the #10 trolley. We are just blocks from two of our University hosptials: Hospital of University of Pennsylvania and Penn Presbyterian Medical Center.
SHS is located in the 3535 Market office building at the corner of 36th and Market. If you see Subway Sandwiches, PNC Bank or FedEx you are in the right building.
Our office, suite 100, is on the first floor, above the ground and mezzanine levels. From the elevator lobby, press 1 to summon elevator car ‘” the screen tells you which car to take (A, B, C, etc). Watch for your assigned car to arrive (don’t take the other ones – they won’t stop on your floor). Enter the assigned elevator… No need to press any button again upon entering the elevator. Exit the elevator at level 1. Use your PennCard to open the door to our main lobby.
|Main Line for SHS||215-746-3535
|Pill Refill Line||215-746-1020|
|Insurance||215-746-3535, Option #4
|Immunization Compliance||215-746-3535, Option #5