If you need medical care when Student Health is closed:
- Make an online appointment for the next business day. If your problem is not severe and you just want to make sure you are evaluated soon, you can request a sick visit with a Primary Care provider at SHS. If you check online and cannot find an appointment that suits your needs, please call SHS when the office is open (on-call providers do not set appointments for callers).
- Call SHS for urgent questions that cannot wait.. We always have a person who is on call to address urgent medical questions. For example, if you are not sure whether your symptoms should warrant an immediate visit to the Emergency Department of the hospital, the SHS on-call provider can help you figure out what to do. Simply call our main phone number (215) 746-3535 and select option 3. This will take you to an operator at the Hospital of the University of Pennsylvania. Ask the operator to give your information to the Student Health on-call provider. You should provide your name, date of birth, and call-back phone number. The SHS on-call provider will get back to you soon.
- Visit a local Urgent Care Center. There are several options in Philadelphia (you can search online for them), and their hours vary. Remember that you and your health insurance plan are responsible for any costs related to this care. Following are some examples, but listing them here does not imply endorsement of the services provided there:
- Vybe Urgent Care Center City
- MyDoc Urgent Care
- Jefferson Urgent Care at Rittenhouse
- Jefferson Urgent Care at Washington Square
- Visit the Emergency Department (ED) of a local hospital if it is serious medical issue. Also, known as the “Emergency Room”, this is where patients can be evaluated and possibly admitted into the hospital for more intensive treatment. Remember that you and your health insurance plan are responsible for any costs related to this care. Emergency Departments should not be used for mild conditions that can wait until SHS re-opens for business. We recommend one of the following Emergency Departments:
- Hospital of the University of Pennsylvania (HUP) – 34th and Spruce Streets (entrance just south of Spruce)
- Penn Presbyterian Medical Center (PPMC) – 38th Street and Powelton Avenue (just north of Market)
- Pennsylvania Hospital (PAH) – 800 Spruce Street (Center City)
True Medical Emergency: If you are having a life-threatening emergency you should immediately go to the Emergency Department or call for emergency assistance…
- From a campus phone, call 5-1-1 and tell them you have a medical emergency. Public Safety will dispatch an Ambulance and may also call the Medical Emergency Response Team (MERT) to help, since MERT can often get to you faster than the ambulance.
- From off-campus but nearby, call 215-573-3333 and tell them you have a medical emergency. Penn Public Safety will dispatch an Ambulance.
- From anywhere else in the USA, dial 9-1-1 and tell them you have a medical emergency.
- Remember that you and your health insurance plan are responsible for any costs related to this care.